How to file a complaint against a rental agency: Rights protection guide and hot cases
Recently, rental agency disputes in many places have become a hot topic in society, especially issues such as arbitrary charges and contract fraud by some unscrupulous agencies, which have attracted widespread attention. The following is a detailed guide to topics related to rental complaints that have been hotly discussed across the Internet in the past 10 days and the complaint channels.
1. Recent hot topics in rental complaints (data in the past 10 days)
| Ranking | hot events | Number of discussions (10,000) | Main complaints |
|---|---|---|---|
| 1 | An intermediary company refused to refund the deposit after charging "sanitation fees" | 28.5 | Unreasonable charges and non-refundable deposits |
| 2 | The rental contract contains a hidden "automatic renewal" clause | 19.3 | contract fraud |
| 3 | The intermediary raises the unit price of water and electricity bills without authorization | 15.7 | Illegal charges |
| 4 | Delayed maintenance leads to safety hazards | 12.4 | Service is not in place |
| 5 | Fake listings to attract customers | 10.8 | False propaganda |
2. Effective ways to complain about rent agency companies
When encountering infringement by an intermediary company, you can file a complaint and safeguard your rights through the following channels:
| Complaint channels | Applicable situations | Contact information/platform | Processing time |
|---|---|---|---|
| 12315 Consumer Complaint Hotline | Unreasonable charges, false advertising, etc. | Dial 12315 or the national 12315 platform | Within 15 working days |
| Housing and Urban-Rural Development Department | Illegal operations and contract issues | Official website/hotline of local housing and construction committees | Within 20 working days |
| 12345 Citizen Service Hotline | Comprehensive question | Dial 12345 | 7-15 working days |
| court proceedings | significant economic losses | local court | 3-6 months |
3. Materials required when making a complaint
In order to improve the efficiency of complaints, it is recommended to prepare the following materials in advance:
1.Proof of identity: Copy of tenant’s ID card
2.lease contract: Original contract signed with the intermediary
3.payment voucher: Transfer records or receipts such as rent and deposit
4.Evidence materials:Including but not limited to:
- Communication records (WeChat, SMS, etc.)
- On-site photos/videos
- Other witness statements
5.Complaint: Write down what happened, appeals, etc.
4. Key skills for successful complaints
1.Act promptly: Start collecting evidence immediately after discovering the problem. The statute of limitations for legal proceedings is usually 3 years.
2.Clear demands: Clearly state the specific issues you wish to resolve in your complaint
3.Complaints through multiple channels: Complaints can be made to multiple departments at the same time to improve processing efficiency.
4.stay rational: State the facts objectively and avoid emotional expressions
5.Follow up on feedback: After making a complaint, write down the acceptance number and regularly inquire about the progress of the processing.
5. Suggestions on preventing intermediary disputes
1. Choose a formal intermediary company and check the business license
2. Read the terms of the contract carefully, paying special attention to terms such as cancellation and breach of contract.
3. Rent payment should be made through bank transfer as much as possible to avoid cash transactions.
4. Check the condition of the house in detail before moving in, and take photos to keep.
5. Understand local rent levels and be wary of properties that are significantly lower than the market price.
Recently, the housing and construction departments in many places have strengthened the supervision of real estate agencies, so that consumers do not have to swallow their anger when they encounter problems. Actively safeguarding rights through legal channels can not only safeguard your own rights and interests, but also promote the standardized development of the rental market.
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